Wednesday, September 25, 2019

Microsoft Teams Help Desk

Do you need to expose Microsoft Teams to employees in order to connect directly with your help?

Is it important to provide an additional channel to your help desk using Microsoft Teams?

We have our first production deployment now live and running using Instant Chime and Microsoft Teams.  Our first Slack deployment will take place in 2 weeks.

Information, screen shots, and other information is here:

With this release, we are also adding support for:
  • Adaptive Cards for guests (people looking for help) as well as agent notifications and standard replies
  • Bot Framework with Direct Line API integration
  • Monaco text editor
  • Velocity template engine to assist with conditional text resources and standard replies
  • Updated web client based on React