Monday, April 25, 2016

Creating Outages in Chime

In Chime, you're now able to create outages displaying them in both the web client and system/queue dashboards. You also have the ability to turn an outage into an alert.

Screenshots showing outages being used in Chime:

For more on outages visit: http://www.addchime.com/whats-new.html

Thursday, April 21, 2016

Instant Login Manager for Lync and Skype for Business

Instant Login Manager is a simple app that quickly lets you switch between your Lync and Skype for Business accounts without having to manually sign out of one and into another.
This is perfect for testing Lync accounts that are used by systems or switching between test and production accounts.
Add a new profile by entering your Lync or Skype for Business credentials. Then you can switch back and forth between your profiles at the touch of a button.
Instant Login Manager Screenshot


 Instant Login Manager Demo


Thursday, April 14, 2016

Enterprise IM Alerts

With our newest release of Instant Chime 2.4, we've added enterprise IM alert capabilities. This allows you to easily create and send messages to individuals, groups, or anyone in your organization. You can schedule these messages to deploy instantly, or at a later date and time of your choosing. You also now have the option to choose when the alerts will expire so users who are away don't get bombarded with obsolete communication when they get back. Instant Chime can turn Microsoft Lync® 2013 / Skype for Business® into a massive, instant contact tool to deliver critical information quickly and precisely to the people who need it across your organization.

Demo talking about how enterprise IM alerts work in Chime:

To make this easy, we built the Chime Alert Wizard. The wizard guides you through its simple, 3-step process. It also ensures that all required information is entered correctly, serving as a validation tool to prevent invalid or erroneous alerts from being created. 
3-step process with screenshots provided:
1) Alert Details:
  • Add an alert title
  • Enter the message you wish to be sent

2) Choose Recipients:
  • Search Active Directory for users or groups
  • Add federated users
  • For Chime click-to-chat customers, you can add all queue agents or managers with one click

3) Delivery Options:
  • You can have your alert sent immediately, or use the date picker to select a future time 
  • Choose a time for your alert to expire
  • Select the alert's priority (High priority alerts are delivered to recipients even with a status of 'Away' or 'Busy')
  • Finally, just click send!
For more information regarding enterprise IM alerts visit: http://www.addchime.com/alerts.html

Wednesday, April 13, 2016

Leverage S4B using Virtual Agent

We've been busy building out an updated release (Chime 2.4 GOLD) of Instant Chime (www.addchime.com) that fully supports Skype for Business (aka S4B). Our latest version includes virtual agents which allow you to provide pre-chat integration with other systems - i.e. lookup customer’s email against ServiceNow®, Microsoft Dynamics®, Salesforce®, Alchemy®, or in house ITSM solution and retrieve all open tickets and/or assign routing tags.

The new release of Instant Chime allows you to use S4B as part of Office 365 or via the S4B on premise installation.

Demo that demonstrates Chime 2.4 in action using virtual agents:





Screenshots of the latest version of Chime grabbing the email entered by the user followed by Chime displaying the information grabbed by the Virtual Agent.


To learn more visit: http://addchime.com/whats-new.html  

Access the Chime for Lync 2.4 Gold download here: http://addchime.com/download.html