Instant Chime addresses the needs of a well-known
University, providing them the power to connect with
their students in a more efficient way. Chime has empowered
their service desk so that students get the
help they need faster, eliminating the frustration of
waiting. Universities realize that students do not want
to waste time searching for answers to issues that
could be addressed in minutes. Instant Chime is a
simple click-to-chat help desk resolution tool for the
productive student.
The IT Computer Support Coordinator with the University
using Chime recently stated, “We have been
using Chime to support our student population in the
library. Since the library has over 300 computers
across three floors and we are located on the first
floor, Chime has allowed us to provide click-to-chat
support to students at various areas in the library. We
use it to answer questions, or dispatch a technician to
meet with the student. It allows the student to not
have to pack everything up then walk over to see us.”
Screen Shot Below:
For more questions visit: http://www.addchime.com/