With our newest release of Instant Chime 2.4, we've added enterprise IM alert capabilities. This allows you to easily create and send messages to individuals, groups, or anyone in your organization. You can schedule these messages to deploy instantly, or at a later date and time of your choosing. You also now have the option to choose when the alerts will expire so users who are away don't get bombarded with obsolete communication when they get back. Instant Chime can turn Microsoft Lync® 2013 / Skype for Business® into a massive, instant contact tool to deliver critical information quickly and precisely to the people who need it across your organization.
Demo talking about how enterprise IM alerts work in Chime:
To make this easy, we built the Chime Alert Wizard. The wizard guides you through its simple, 3-step process. It also ensures that all required information is entered correctly, serving as a validation tool to prevent invalid or erroneous alerts from being created.
3-step process with screenshots provided:
1) Alert Details:
Add an alert title
Enter the message you wish to be sent
2) Choose Recipients:
Search Active Directory for users or groups
Add federated users
For Chime click-to-chat customers, you can add all queue agents or managers with one click
3) Delivery Options:
You can have your alert sent immediately, or use the date picker to select a future time
Choose a time for your alert to expire
Select the alert's priority (High priority alerts are delivered to recipients even with a status of 'Away' or 'Busy')
We've been busy building out an
updated release (Chime 2.4 GOLD) of Instant Chime (www.addchime.com) that fully
supports Skype for Business (aka S4B). Our latest version includes virtual
agents which allow you to provide pre-chat integration with other systems -
i.e. lookup customer’s email against ServiceNow®, Microsoft Dynamics®,
Salesforce®, Alchemy®, or in house ITSM solution and retrieve all open tickets
and/or assign routing tags.
The new release of Instant Chime
allows you to use S4B as part of Office 365 or via the S4B on premise
demonstrates Chime 2.4 in action using virtual agents:
Screenshots of the
latest version of Chime grabbing the email entered by the user followed by
Chime displaying the information grabbed by the Virtual Agent.