Wednesday, November 18, 2015

Next Version of Instant Chime - Service Desk using S4B or Lync 2013

We are currently working on the next major release of Instant Chime for S4B and Lync 2013.  The next release will build on our solid support for Microsoft Skype for Business (S4B) and Lync 2013.  However, in addition to providing IM based routing for agents (IM the Expert type functionality),

Instant Chime will also include:
  • Ability to send outbound IM and email alerts at an enterprise level
  • Persistent chat rooms at the queue level for both service desk managers and agents
  • A fully customizable web based chat client
  • Server side extension API to integrate with other systems such as Salesforce and ServiceNow
  • An outage dashboard so that service desk managers can easily post outage information
We will be providing updates, screen shots, and other information on our Instant Chime for S4B site:

If you are interested in learning more about how you can leverage Microsoft S4B in your service desk, please visit our site at:

Here is a brief demo movie of the Instant Chime with Skype for Business: