Friday, November 13, 2015

Leverage S4B in Enterprise Service Desk

We've been busy building out an updated release of Instant Chime ( that fully supports Skype for Business (aka S4B).  Our latest release of Instant Chime includes the ability to use S4B as part of Office 365 or via the S4B on premise installation.

Instant Chime is a powerful addition to any enterprise service desk (#servicedesk) offering and provides click to chat functionality for both internal employees, and customers, to immediately connect with a service desk agent.

Our customers are deploying Instant Chime in multiple languages, across different continents, and leveraging their S4B environment with great service desk functionality and our terrific user experience.

What does Instant Chime provide:
  • Allocate agents as part of Chime queues
  • Expose Chime queues to portal pages or directly via S4B
  • Manager level dashboards to monitor click to chat traffic in real-time
  • Full reporting area to view historical trends and see all activity (i.e. ASA, abandoned chats, etc..)
  • Great looking web client with support for email transcript and the ability for the customer (typically the internal employee) to rate the service desk session
  • Standard replies
  • ...and lots of other features.

If you are looking to enhance your service desk with some powerful Skype 4 Business integration, then please give Instant Chime a look and then contact us for an evaluation.