Thursday, October 6, 2011

Queue Manager - New Charting Options

In response to several customer requests, we are extending the measurements and reporting area of Queue Manager to support some additional charting options.  One new option will be the ability to chart information based on a selectable date range. 

For example, all queue traffic between the dates of October 1, 2011 and October 6, 2011.

Will produce the following chart - which may also be exported to Excel:

In addition to these new charts, the next update for the charting system will provide:
  1. Dual axis charting (so you can chart 2 data sets - for example queue traffic v. % connected)
  2. Ability to display all questions submitted before entering a queue (it would be cool to display trending topics)
  3. Date selectable charts
  4. New views to show connected/unconnected requests as well as resolved/unresolved requests
  5. Charts to display cumulative chat time for experts as well as queues