Friday, February 18, 2011

Sametime Chat Logging - Customer Feedback on IMtegrity - Excellent

At Instant Technologies, we have many award winning Sametime products.  However, it's wonderful to speak with customers running our Sametime chat logging application, Instant IMtegrity, and hear the great feedback and real world usage scenarios.  This week, in a great conversation with a recent customer, I learned that IMtegrity is being used in a an environment where the application is logging more than 1,000,000 Sametime IM conversations per month.   We have plenty of deployments that handle 10,000 conversations a day, but hear the words 'more than one million' indicated a huge leap. 

In addition to the pure volume of the Sametime IM conversations moving through the system, the nicest feedback involved the compliments related to the installation and support.  In the words of our customer, the installation took 'less than 30 minutes' and didn't involve any 'additional services, complex configurations, or technical support'. 

In the words of our customer, 'IMtegrity is rock solid, highly scalable, and does exactly what it needs to do'. 

One million conversations per month, zero outages, and a very happy customer. 

This has been a great week at Instant

Monday, February 14, 2011

Instant IMtegrity 4.13 Released

In response to a customer issue, Instant has released a point upgrade of IMtegrity, our Lotus Sametime chat logging and compliance application.  Instant IMtegrity version 4.13 addresses an issue encountered importing image files. 

The point release is available to existing Instant Imtegrity customers who are current on support and maintenance.  Information is available on the IMtegrity product page:

What's new in Instant IMtegrity 4.13:

Fixed error "Subscript out of range (#9)" when importing chat log files containing images.

Fixed another instance of error "Font size must be between 1 and 250, or STYLE_NO_CHANGE

(#4364)" when importing files with HTML formatting.

What's new in Instant IMtegrity 4.12:

Fixed error "Object variable not set (#91)" when merging transferred files starting with an

!exclamation mark in their file name.

Fixed error "Font size must be between 1 and 250