Thursday, November 4, 2010

New Manager Functionality In Queue Manager V4

Queue Manager V4 is receiving excellent customer adoption and deployments.  In response to recent customer feedback, we are pleased to announce that we have extended the way that queue managers can add, remove, and adjust queue staffing levels. 

Our new 'Manager' module offers queue managers a real time dashboard that displays queue activity (both historical and real time) as well as current staffing levels. 

Managers can see how many people are waiting for an expert, how many experts are available, and which experts are provisioned to help within the queue.

This updated functionality is supported in the V1B67 build of the database (October 28, 2010).