Saturday, July 10, 2010

IQM V4 Feature Update – Inviting any user from the Sametime Directory to a Queue conversation

This has been one of the most prominent feature request by our existing Queue users and evaluators. This allows the expert to quickly send invite to any Sametime user who would be subject matter specialist into a Queue conversation with a visitor.

The feature is available to experts via a Sametime plug-in. While in a chat conversation expert can quickly use the invite option as highlighted in the following screenshot:
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Using the invite option will display the following dialog which allows expert to quickly search and pick any user from the Sametime Directory:

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Once the users have been selected an invite to Multi party chat conversation is sent to the users

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After the users accept the invite they are able to assist the visitor via the NWay chat window.

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