This has been one of the most prominent feature request by our existing Queue users and evaluators. This allows the expert to quickly send invite to any Sametime user who would be subject matter specialist into a Queue conversation with a visitor.
Using the invite option will display the following dialog which allows expert to quickly search and pick any user from the Sametime Directory:
Once the users have been selected an invite to Multi party chat conversation is sent to the users
After the users accept the invite they are able to assist the visitor via the NWay chat window.