Friday, May 28, 2010

Instant Updates for week of May 28, 2010

This has been a very busy, and successful week at Instant. As usual, we are working on multiple products - but all with an extreme focus on enabling our customers with improved enterprise IM applications.

IMtegrity, our high performance archiving and compliance product for Lotus Sametime, now support installations on Sametime 8.5 servers. Right now, this installation involves a very easy modification to the standard IMtegrity installation workflow. Keith has been busy with customer installations and so far all of our customers, and evaluators, are very happy. IMtegrity continues to successfully handle the Sametime archiving requirements for some of the largest financial service institutions in the world. Thanks Keith for a terrific job with these installations.

Instant Queue Manager V4 has experienced a series of updates this week. We have recently added a very nice installation process for the Apache server component and this has dramatically reduced the installation complexiy and overhead. This update is a direct result of numerous installation and our desire to save time - for both our customers and our internal engineers. We have also streamlined the Notes installation process. Our goal is to provide our customers with an installation process that can be completed in less than 30 minutes. Thanks to some exceptional patience, and assistance, from several wonderful people within a large financial company in Toronto, our installation process has dramatically improved this week. Thank you Chris and Fred!

We have also updated our Team Sessions Sametime plugin to support Sametime 8.5. We are starting to see an uptick in the Sametime 8.5 installations.

We are also seeing steady growth in the Microsoft OCS server deployments. We continue to improve our Archive Viewer for OCS and have recently added a much improved landing page, improved support for group level ACLs, as well as continued performance improvements. This week, we are pleased to welcome several new customers to our Archive Viewer community. We are currently working on a new charting and reporting module for Microsoft OCS and some screen shots will be posted shortly.

Wednesday, May 26, 2010

Some sample web based queues and bots

Instant Technologies has been developing and deploying web based IM solutions since 2004. Our Queue Manager V4 supports a newly designed Ajax based web client that removes the earlier dependendcy on Sametime's ST Links toolkit.

The following examples demonstrate our new Ajax based web client interacting with a variety of prodcuts, such as:
  • IM help desk queues
  • Custom IM bots
These examples of Instant Technologies Bots show how they can be integrated with IBM Instant Messaging ("Lotus Sametime") awareness directly onto a webpage.

Monday, May 3, 2010

New Queue Manager Template Released

We have released an updated version of the Queue Manager V4 template.  This latest template supports all of the work that we have done in order to provide more detailed information on web based visitors.  Information on web based visitors will now be available to experts, the framework applications, as well as the queue logs database. 

We have also updated the charting and reporting system based on feedback from one of our favorite customers in South Carolina. 

Here is the list of updates in this latest release:
QueueMgr Template Ver 2.20 May 03, 2010

1. Form 'ITAgentLogEntry' will have the following new fields






2. Added new view 'by Customer ID & Date'

Instant Queue Connections V1B32 May 03, 2010

1. Startup type property added to queue and interviews

2. Monitoring Panel update Version 1.0.12 26 APR 2010

3. Control Panel update Version 1.0.3 26 APR 2010

4. Added Public group support

5. New Monitoring Panel URL for experts

6. New URL for watched Queues

7. URL to Sync Public Groups

10. Support for new line in the text resources for Queue Properties XML

11. Added page to display the supported text variables

12. Passwords are encrypted in the UI XMLs

13. Added Support for LDAP based directories

14. UI related bug fixes

Instant Measurement Suite Template v1.14 Apr 21, 2010

1. Charts 'All Chat Logs\Open Conversations' and 'Customer\This Week' has drill down functionality

2. By Month charts have been sorted in calender order

3. Default chart for IQM will be 'Today By Queue'