Friday, March 26, 2010

Queue Manager V4 - Measurements and Reporting

Based on customer feedbackwe  have completely redesigned the charting component for Queue Manager V4.

We now support 26 base charts which are dynamically presented.  5 of the charts support drill down displays.

Charts have been designed to present data on such items as queues, agents (experts), time periods, unresolved requests, and system load.  Our high level goal is to enable executives, and design makers, with useful information queue activity, load, trends, and that the information immediately add value to the day to day operations of IM help desk queues.

Here is a brief (90 second) overview of the measurements and reporting area of Queue Manager V4:

Load by agent for today: