Wednesday, June 24, 2009

IM Queues in Different Languages

Many of our Queue Manager customers deploy internal help desk IM based queues in order to support their internal employees. These IM help desk queues allow employees to immediately locate an expert, typically in IT, to help resolve a problem (i.e. issue with phone, laptop, project, password, etc..).

Since many of our customers have global operations, we frequently see these IM queues supporting various geographic areas and languages.

The basic text resources of a queue are easily defined in our application - so it is easy to specify specific text responses. In order to completely support additional languages, we also provide a base resource xml file where all additional text resources may be specified for a queue.