One of the interesting things about releasing a product - any product - into the wild is watching customers use it in innovative ways.
Instant Buddy List Administrator was originally intended to help Sametime admins maintain centralized control over the accuracy and integrity of an organization's buddy lists. But then a major defense agency surprised us by fronting Buddy List Administrator with a web-based questionnaire, the answers to which would automatically provision each new user with a custom buddy list relevant to their role and mission.
Pretty cool, yes?
Each user is productive from the first minute they're activated in Sametime. And untold hours of administrative overhead has been eliminated - a key consideration when you're rolling out Sametime to 100,000 users.
Check out the full case study at http://www.instant-tech.com/case_studies/Solution_Spotlight_-_Instant_Buddy_List_Administrator.pdf